Shipping Policy

We ship Sublime Foam orders from our Australian fulfilment centre.

Dispatch

Orders are generally dispatched within 1–2 business days. Once your order has been dispatched, you'll receive tracking details by email where available.

Orders placed on weekends or public holidays will be processed on the next business day.

Australian Shipping

Shipping rates and available delivery options are calculated and displayed at checkout.

Delivery times vary depending on your location and are estimates only. Regional and remote areas may take longer.

Due to the size of our surfboards, some locations may require additional freight arrangements. If we're unable to service your address using the shipping option selected at checkout, we'll contact you before dispatch.

Delivery

Please ensure your delivery address and contact details are correct when placing your order.

Large items such as surfboards may require someone to be available to receive the delivery, depending on the carrier and destination.

Once an order has been dispatched, changes to the delivery address may not always be possible and may incur additional carrier charges.

Damaged Deliveries

Please inspect your order as soon as possible after delivery.

If your order arrives damaged, contact us as soon as possible with your order number and clear photos of the product, shipping carton and any visible damage.

Please retain all original packaging while we assess the issue, as it may be required for a freight claim.

Questions

If you have any questions about shipping your order, please contact us through the contact details provided on our website.