Returns & Refunds

We want you to be happy with your Sublime Foam purchase. If something isn't right, please get in touch and we'll help sort it out.

Change of Mind Returns

We accept change-of-mind returns within 30 days of delivery, provided the item is unused, in its original condition and, where applicable, in its original packaging.

To request a return, please contact us before sending your item back. Returns sent without prior approval may not be accepted.

Customers are responsible for the cost of return shipping for change-of-mind returns. Due to the size of our surfboards, return freight can be significant, so we recommend contacting us before arranging transport.

Once your return has been received and inspected, we'll notify you of the outcome. Approved refunds will be issued to your original payment method. Original shipping charges are non-refundable for change-of-mind returns.

Damaged in Transit

Please inspect your order when it arrives. If your surfboard or other product has been damaged during delivery, contact us as soon as possible and include your order number and clear photos of the product and packaging.

Please retain the original packaging while we assess the claim.

Where appropriate, we'll arrange a replacement or other suitable resolution.

Faulty Products & Warranty

Sublime Foam products are made to be used, but if you believe your product has a manufacturing fault, please contact us with your order number, a description of the issue and supporting photos.

Damage resulting from normal wear and tear, misuse, impact damage, improper storage or use outside the product's intended purpose is not considered a manufacturing fault.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law, and you may be entitled to a repair, replacement or refund where those guarantees are not met.

Exchanges

If you'd like to exchange an unused product for a different size, model or colour, please contact us. Exchanges are subject to availability and any applicable return and re-delivery costs.

Refunds

Once an approved return has been received and inspected, we'll process your refund to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Contact Us

For returns, damaged deliveries or warranty enquiries, please contact us through the contact details provided on our website.